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ErlenBach Studio

Shipping Policy

FREE SHIPPING • Best Way. Included in sale price.

Contact artist for expedited or specialty additional shipping costs.

Refund Policy

ORIGINAL PAINTING PURCHASE 

Buyer has the unconditional right to return any original item(s) purchased, with no explanation required, within a 7 (seven) day period following delivery of the purchased item(s). 

ErlenBach Studio agrees pay any refunds due within a 7 (seven) day period following the return of the item(s) in question and you agree that the amount refunded will include any taxes, and but that any amount refunded will not include the charge for shipping & handling of the item to the customer or returned to Erlenbach Studio.  

Work that has been commissioned by the buyer is non-refundable. 

In the event of any damaged items, Erlenbach Studio will work with the buyer to obtain relief from the shipper. 

PRINTS-PURCHASE

Buyer has the unconditional right to return any print item(s) purchased, with no explanation required, within a 7 (seven) day period following delivery of the purchased item(s).

Erlenbach Studio agrees pay any refunds due within a 7 (seven) day period following the return of the item(s) in question and you agree that the amount refunded will include any taxes, and but that any amount refunded will not include the charge for shipping & handling of the item to the customer or returned to Erlenbach Studio. 

ErlenBach Studio uses a third-party printer. In the event that the printer has made a mistake in printing or that the shipper has damaged the goods in transit, a replacement item will be shipped out at no cost. ErlenBach must be informed as to the nature of the damage and may require that the buyer provide a digital photograph of the damaged print as received.

Cancellation / Return / Exchange Policy

ErlenBach Studio uses a third-party printer. In the event that the printer has made a mistake in printing or that the shipper has damaged the goods in transit, a replacement item will be shipped out at no cost. ErlenBach must be informed as to the nature of the damage and may require that the buyer provide a digital photograph of the damaged print as received.

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